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 It’s easy for us to say that Veranda of Pensacola offers seniors an elegant, active lifestyle. Still, when we’re officially recognized for doing just that, well, it’s hard not to brag a bit. Especially when it’s not the first time. So we’re proud to announce that our community has been honored with a 2023 Customer Experience Award from Pinnacle Quality Insight.

Our residents are our customers

“We are thrilled to once again receive this award,” says Michele Tasin, our Executive Director. “The fact that this is a repeat win for Veranda underscores our ongoing commitment to give every independent and assisted living resident a superior experience.” She credits her amazing staff, who she says “always make residents their top priority.”

Here at Veranda, we know that the care services, activities, and amenities we offer all play a distinct role in maintaining our residents’ physical and emotional well-being. This year, our community qualified for the Customer Experience Award in multiple categories, which are:

  • Activities
  • Combined Average
  • Communication
  • Dining Service
  • Quality of Food
  • Recommend to Others
  • Response to Problems

Resident surveys ensure we get it right

Pinnacle Quality Insight works with more than 2,700 care providers across the US, Canada, and Puerto Rico to help them continuously evaluate and improve customer (resident) and employee experience. Only those organizations that rank in the top 15% are eligible to receive a Customer Experience Award.

To understand how residents actually feel about living at Veranda of Pensacola, Pinnacle conducts phone interviews with a representative sampling of individuals each month. Survey results, in the form of satisfaction scores and individual comments, are forwarded to Veranda of Pensacola, so we can immediately review the feedback and use what we learn to ensure life at Veranda is, indeed, a superior experience.  

Our executive director, Michele Tassin, is deeply moved by the reception of this award. She comments, “Once again, we are honored to receive this award.  I am blessed to work with the most amazing team of individuals that provide love, care, and support in the place our residents call home.  Welcome to Veranda of Pensacola; welcome home!"

Experience our lifestyle for yourself

Are you an independent senior looking to make the most of your retirement (no chores, more fun)? Or are you looking for a community that will help you remain as independent as possible in assisted living? Either way, Veranda of Pensacola does, indeed, offer a luxurious environment with a focus on you. We invite you to give us a call at (850) 780-8677 or, better yet, schedule a tour and come get a feel for the Veranda experience. 

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